Frequently Asked Questions...
Q ~ Why should I use Family Access?
A ~ Family Access is a web based tool designed to enhance parent/guardian
and school
communication; your use of the Family Access website is voluntary.
Q ~ Can other people see my child's personal information on Family
Access?
A ~ Family Access is password protected. As
long as you keep your password safe it is highly unlikely that anyone
else will be able to access or view your child's personal information.
Q ~ Does Family Access cost money or is there a fee that I have
to pay?
A ~ Family Access is provided free as a service of the Monroe
Public Schools.
Q ~ I can't get Family Access to work on my computer; what
should I do?
A ~ Family Access is a web based product, so it should work on
your computer like
any other web based application. In rare instances, the Family Access server may be
down, so please try again as needed. If you are still having problems, you can email us
at < familyaccess@monroe.wednet.edu
> and a staff member will get back to you as soon as possible. Please note
the Monroe Public Schools does not support off-site technology or software
applications; for computer or software problems please consult your computer
dealer or software vendor.
Q - When I log on to Family Access, I loose my connection after
five (5) minutes. Why?
A - Family Access has a default security setting that will
terminate your connection if your computer is idle for longer than five minutes. This feature is
designed to protect against unauthorized access and can not be changed.
Q ~ Are all of Monroe's schools on Family Access?
A ~ Yes. Each school provides Family Access as a service to
parents and guardians, but the information provided by each school will vary
depending on the age of the student and the type of information available.
For instance, parents of elementary school students won't have access to high
school course registration information.
Q ~ I have forgotten my user name and/or lost my password, what should I do?
A ~ To ensure security and confidentiality, please submit another
Family Access web application. You will be issued a new password, which
you will need to pick up in person at your child's school. Your user name
will stay the same.
Q ~ With all the talk about Internet safety and
security, how do I know Family Access is safe?
A ~ Family Access uses Secured Socket Layer (SSL) encryption as
the security layer for data presented on the Web. This is the same
encryption system used by sites that accept credit card numbers and other
personal data that must be secure. The District's Family Access
Administrator is responsible for setting security and access to student records, as determined by District
procedure. Each individual, whether
student, parent, or staff member, must be given a username and password and be
designated as a member of a household linked to a student in order to view Family Access information.
Q ~ What student records are displayed in Family Access, and
how long are they kept?
A ~ The Monroe Public Schools may display the following student
information in
Family Access, however, not all records are displayed at all schools. The length of time
records are retained is shown in parenthesis:
- Food service data (deleted annually from Family Access; not retained)
- Attendance data (deleted annually from Family Access; kept on file six years as per state law)
- Discipline data (deleted annually from Family Access; kept on file for three years as per state law)
- Daily grade data (deleted annually from Family Access; retained one year)
- Student schedule (deleted annually from Family Access; not retained)
- Student demographic information (retained and kept current on Family Access as
long as your student is enrolled in the Monroe Public Schools; kept on file 100 years as per state law)
Q ~ Can I get my high school student's transcript through Family Access?
A ~ Unfortunately, transcripts are not available through Family
Access. They may be requested, however, from your child's counselor.
Transcript records are retained for 100 years as per state law.
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Family Access Home Page
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