Please click on "Forgot Password?" on the sign-in screen and you will be emailed a link to reset your password.

Please call your child's school office and ask for your contact information to be updated in Skyward/Family Access. After the school updates the information, the new contact details will be included in ParentSquare the next day.

Are ParentSquare emails going to your junk or spam folder? To prevent messages from recognized addresses or domains like ParentSquare from being sent to junk, add them to your "Safe Senders" list. This process is commonly known as "whitelisting."

• Spam Filters: Email providers have filters to protect you from unwanted emails, often called “spam.” Sometimes, though, these filters can be too strict and block emails you want to receive.
   
• Whitelisting: When you whitelist an email domain, you’re telling your email service that emails from that domain are safe and should always go directly to your inbox, not the spam folder.

Follow the instructions below for the email service you use. 

Gmail

1. Log in to your Gmail account.
2. Click on the Settings gear icon and select See all settings.
3. Go to the Filters and Blocked Addresses tab.
4. Scroll down and click on Create a new filter.
5. In the From field, type @parentsquare.com.
6. Click on Create filter.
7. In the next window, check the box that says Never send it to Spam.
8. Click Create filter.

Outlook Desktop (Windows/Mac)

1. Open Outlook and go to the Home tab.
2. Click on Junk > Junk E-mail Options.
3. In the Junk E-mail Options window, go to the Safe Senders tab.
4. Click on Add.
5. Enter @parentsquare.com in the field and click OK.
6. Ensure that the box for "Also trust e-mail from my Contacts" is checked, and click OK to save your changes.

Outlook Web App (OWA) and Hotmail

1. Log in to your Outlook Web App or Hotmail (via a browser).
2. Click on the Settings gear icon in the top right corner.
3. Select View all Outlook settings at the bottom.
4. Go to Mail > Junk email.
5. Under Safe senders and domains, click Add.
6. Type @parentsquare.com and hit Enter.
7. Click Save.

Yahoo Mail

1. Log in to Yahoo Mail.
2. Click on the Settings gear icon and select More Settings.
3. Go to Filters and click on Add new filters.
4. Name the filter (e.g., "ParentSquare").
5. In the From field, type @parentsquare.com.
6. Choose the folder where you want these emails to be delivered (usually Inbox).
7. Click Save.

Apple Mail (iCloud)

1. Open the iCloud Mail in a browser.
2. Click on the Settings gear icon in the sidebar and choose Rules.
3. Click Add a Rule.
4. In the If a message is from field, select ends with and type @parentsquare.com.
5. In the Then field, select Move to Inbox.
6. Click Done.

No, if you prefer, you can navigate to https://www.parentsquare.com/signin from a computer and view and utilize all of the same ParentSquare activities.

Yes. ParentSquare is the primary tool for district and school communication. Individuals who do not activate their account in ParentSquare will still receive an email digest at the end of each day that communication is sent out to them. In the event of emergencies, phone calls will be sent as well.

Yes, families can select different settings for each school and district. Parents/guardians can do this by going to their account and updating their preferences. 

Not all Monroe School District teachers are using ParentSquare for classroom communication this year as it is optional for teaching staff. If your student's teacher is using ParentSquare, you can message them two ways:

• On the web, select Messages in the sidebar, then start a direct conversation by clicking New Message.
• On the ParentSquare App, you can tap on the “+” sign to start a new message.

You will see your child's teacher(s) and group owners in the quick-select recipient's box at the top of the page. Or, you can type the first three letters of a name in the recipient box to auto-populate other users. 

On a browser, click on your name and select my account. Then on the left side, click on Language Settings, and select your preferred language. 

On the app, go to Account > Preferences > Language. Select your preferred language. 

No. ParentSquare is designed for each parent or guardian to have their own account. 

If you have accidentally merged your accounts, you can contact ParentSquare directly (via email or by calling 866-496-3168) or the Monroe School District Communications Department (via email or  by calling 360-804-2607) to unmerge them .

For each individual with a ParentSquare account, users can customize their notification settings after logging in and clicking My Account from the upper-right corner dropdown and then Customize Your Settings under Notification Settings.

Here is a help article on changing your notification settings. 

For general announcements via the Posts tool, each user can select Instant, Digest or Off (choose to turn off notifications altogether excluding emergency alerts and notices) for email, text, and app notifications.

For new accounts with preferences not yet set, Digest is the default setting for message delivery. Make sure you update your delivery setting if you prefer Instant delivery.

So, what’s the difference? Please read below. 

• Instant: you'll receive an email and/or text and/or an app notification every time a notice or message is sent, in real time.
    
• Digest: you'll receive an email and/or text and/or an app notification once a day in the evening (delivers at approximately 6 pm) with all posts from that day. 

• If using the digest setting, ensure you read through your digest email which may contain multiple messages with important information. 
• There is one digest per school. If you have students at multiple schools, you will receive one digest email per school.

• Off: no notifications about posts will be sent to you. Emergency Alerts and Notices will still be sent, and School Alerts if turned on.
    

Additional Notes: 

• Post senders can override the digest option to send instantly to all recipients despite user preferences, but in general should only do so when appropriate. 
   
• Notification settings apply to Posts only. The Messages tool, intended for one-to-one direct messaging or small group messaging only, is instant delivery no matter the user settings. 

ParentSquare will be the main source of communication for district and school-wide information. ParentSquare may not be used by all classrooms as it is optional for teaching staff to use.

Yes; however, it is important to understand that all district and school information is sent via ParentSquare and by opting out, you will no longer receive regular communication from the district or your child's school.

To opt-out of receiving notifications, you can:

• Fill out and return the opt-out form to your school office, or
• Contact your school office with your email and cell phone number

Parents can also opt out of certain communication methods without opting out of ParentSquare entirely:

• Emails: Click the Unsubscribe link in any email you receive
• Text Messages: Click the Opt Out link in the first text message you receive from ParentSquare. You can also reply STOP to any subsequent text you receive.
• Call your school office

*Please note that even if you opt out of receiving communication, you will still receive notifications for emergencies and other school information deemed important, such as attendance and lunch balance notifications about your child.