When there's a school schedule delay or closure due to inclement weather, some families may receive numerous notifications via call, text and email. Many of these families have asked "Why do I get notified so many times?" and "How do I turn off the notifications?"
First, it's important to understand why we send out messaging through multiple communication channels. School schedule delays and closures impact every single family in our district and therefore, it is critical that we are able to reach every single family and notify them of these changes. Some families do not have email or don't check their email. Some families do not have phones. Some families have parents/guardians who live in separate households. Some families have not opted in to receive text messages. For these reasons and many others, we must utilize multiple communication channels to try and reach every one of our families.
It is also important to understand the communication channels we use to communicate directly with families and how to opt in or out of receiving messages. These communication channels are our primary way of sharing critical information directly with families and are critical in communicating during school emergency situations.
- Emails - are sent through School Messenger to all families who have provided their email addresses. If you click 'unsubscribe' in the footer of any district email you receive, you will no longer receive emails from us. However, please be aware this means you will not receive any emails when there are school emergencies or urgent communication. If you have accidentally unsubscribed to emails, you may contact the district office at (360) 804-2500 to get added back on to the distribution list.
- Phone calls - are also sent through School Messenger to all parent/guardians' contact numbers. You may request to opt-out of receiving these calls by contacting the district office at (360) 804-2500, but once you are removed from the calling list, you will not receive calls for any other circumstances, including emergency situations.
- Text messages - are sent through School Messenger only to those families who have opted-in to receive them. You can opt-in to the free service by sending a text message of "Y" or "Yes" to our district's short code number, 67587. You can also opt out of these messages at any time by simply replying to one of our messages with "Stop". If you opt-out, you will not receive any text messages from us for any reason, including during emergencies.
- Flash Alert - is a third party news and messaging platform that distributes emergency messages, such as breaking news or weather closure information to those who subscribe. If you are receiving multiple emails and/or text messages about weather delays/closures, you have probably subscribed to Flash Alert notifications in addition to the school district's messaging services. You can sign up to receive these notifications or manage your existing subscription, by visiting their website: https://www.flashalert.net/id/MonroePS